“Consistency is one of the most important things we sell,” Fred Thimm, COO, Palm’s chain of restaurants (24 locations in USA)
Hi,
You create a consistently great customer experience through consistent planning and execution in 4 areas of your business:
1. People
2. Cash
3. Strategy
4. Operations
I planned these 4 areas of my business every month by spending 2 to 3 hours in total.
I then had a plan of action, goals and a direction for my employees to follow through for the month.
No more shooting arrows in the dark.
Here’s the 1 thing I focused on in each area:
People
Have I filled all the positions with the right people? (If not, what are we doing to attract more of the right people to apply for these open positions?)
Cash
Are we on track to increase cash flows? (What do we need to do this month to make sure we do?)
Strategy
What’s our one and only priority for this month? (What may distract us from achieving our priority and what should we do to stay focused?)
Operations
What’s the biggest problem we could face this month? (and what can we do about it before it happens?)
Try doing this for your business this month.
It helped us to stay focused, be more efficient and we hit our revenue targets time and time again.
Also, check out these quick resources on what I did to create more consistency in my restaurant business to get amazing results:
How consistency helped in tripling my revenues
Creating rhythms will help you get consistent results in your business and life
How being consistent trumps being perfect and brings in more customers
Have a great week and remember to have some fun.
Cheers!!!
Nandu Awatramani
P.S. What comes in the way of your customer’s enjoying a consistently great experience every time they come over? Reply to [email protected] with your answer and let’s have a conversation and find a solution that’s proven to work.
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